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 Managing complaints/disputes


UCA Funds Management has an internal dispute resolution process in place to resolve any complaints or concerns you may have, ​quickly and fairly. Any complaints or concerns should be directed to the Complaints Officer by contacting UCA Funds Management directly, or in writing to:

The Complaints Officer
UCA Funds Management
Level 5, 130 Little Collins Street
Melbourne VIC 3000​

Alternatively you can email UCA Funds Management on info@ucafunds.com.au.

We aim to resolve your concerns at the time your complaint is received, and if not possible within five business days. Some matters may take a longer period to investigate and for a decision on what action is to be taken. This can take up to 45 days. If you have made a complaint and have not received a response within 45 days, or if the complaint has not been resolved to your satisfaction, you have the right to take your complaint to the ​Australian Financial Complaints Authority on 1800 931 678 or visit www.afca.org.au​