Skip Ribbon Commands
Skip to main content
Sign In

 Managing complaints/disputes

UCA Funds Management has an internal dispute resolution process in place to resolve any complaints or concerns you may have, ​quickly and fairly. Any complaints or concerns should be directed to the Complaints Officer by contacting UCA Funds Management directly, or in writing to:

The Complaints Officer
UCA Funds Management
Level 5, 130 Little Collins Street
Melbourne VIC 3000​

Alternatively you can email UCA Funds Management on

We aim to resolve your concerns at the time your complaint is received, and if not possible within five business days. Some matters may take a longer period to investigate and for a decision on what action is to be taken. This can take up to 45 days. If you have made a complaint and have not received a response within 45 days, or if the complaint has not been resolved to your satisfaction, you have the right to take your complaint to the ​Australian Financial Complaints Authority on 1800 931 678 or visit​