UCA Funds Management has an internal dispute resolution process in place to resolve any complaints or concerns you may have, quickly and fairly. Any complaints or concerns should be directed to the Complaints Handling Officer by contacting UCA Funds Management directly, or in writing to:
The Complaints OfficerUCA Funds ManagementLevel 5, 130 Little Collins StreetMelbourne VIC 3000
Alternatively you can email UCA Funds Management on firstname.lastname@example.org.
We aim to resolve your concerns at the time your complaint is received, and if not possible within five business days. Some matters may take a longer period to investigate and for a decision on what action is to be taken. This can take up to 45 days. If you have made a complaint and have not received a response within 45 days, or if the complaint has not been resolved to your satisfaction, you have the right to take your complaint to the Australian Financial Complaints Authority on 1800 931 678 or visit www.afc.org.au